Gladys Green

Question: Full Name
Answer: Gladys Green
Emerald VA Services

Question: Nickname (name I prefer to be called)
Answer: Gladys

Question: I have been a Virtual Assistant since:
Answer: June 2007

Question: Here is a detailed list of my skills:
Answer: typing (60 wpm)
internet research
proof reading
customer service

Question: Here is a detailed list of duties I can perform:
Answer: Step-by-step assistance for an author's journey through the publishing
process (i.e. everything from fact checking to audience research to scheduling
marketing events.)Also word processing, document formatting, data entry,
telephone and email management, reminder services.

Question: My email address is:
Answer: mail@emeraldva.ca

Question: Here is my complete contact information:
Answer: Emerald VA Services
Box 1496
Outlook, SK S0L 2N0
Phone: 306-220-5911
Fax: 306-867-9458

Question: Education:
Answer: 20+ years experience in office administration in a variety of industries.
Office Administration from CDI College.
Tame the Publishing Process from http://www.AuthorSmart.com

Question: Retainer fee required? (Amount & Terms)
Answer: Discounts available for minimum of 6 months as follows:
10 hr/mo $22.50/hr
15 hr/mo $21.25/hr
20 hr/mo $20.00/hr
Paid in advance so client is guaranteed specific number of hours each month.
Invoiced (for actual hours worked) on the 15th, payable on the 1st of following
month. Unused hours are not rolled over to next month.

Question: Minimum Hours / Charges per month
Answer: Hourly rate for "pay as you go" clients is $25.00/hr (minimum 1 hour).
Deposit of 25-50% required before work begins; balance invoiced on the 1st and
payable within 15 days.

Question: Fee structure / $ Amt per hour or other explanation of fees:
Answer: All prices in Canadian funds. Signed contract required before work
begins. Related supplies invoiced separately. 25% surcharge on rush service.
Quotations based on estimated time and complexity of project. Pricing based on
actual time and materials incurred.

Question: Payment methods and billing intervals
Answer: We accept checks and money orders. Service fee for returned checks is
$35.00. Invoices forward by email on the 1st or 15th of the month; payable within
15 days.

Question: Here is my website address:
Answer: http://www.emeraldva.ca

Question: Here are at least 3 references of people who have used my services and are
willing to tell you about working with me:
Answer:
Michelle Stalwick 306-867-1809
Karen Duguid 306-329-4766
Brandy Losie 306-493-2983

Question: If you have specialties, please list them here:
Answer: Professional Author's Assistant trained by AuthorSmart.com. See the
Services page of my website to view a short video regarding Authors' Assistants.

Question: What type of client are you most comfortable and best equipped to work with?
Answer: Someone who requires assistance but not a full-time, in-house employee.
(i.e. authors, small business owners, and entrepreneurs).

Question: Best days and times to reach me?
Answer: Monday to Friday between 1pm and 5pm (MT)

Question: I can provide itemized billing so you are aware of how time is dedicated
Answer: Yes

Name: Gladys Green, E-mail: mail@emeraldva.ca